Yes, Austin has a smartphone app and it’s extremely well designed and easy to use. You can download the “Austin 311″ app free from your iPhone App Store or Google Play Store for Android phones. I’ve been using this app for a few months, and it’s great for requesting pothole repairs, reporting water wasters, dead animal collection requests, etc. What makes it really handy is that you can snap a picture with your phone’s camera, do a couple of taps to describe your issue and attach your photo, and then tap to submit your request. Each one is assigned a Case Number. Then, you can check the status of the City’s response by tapping “My Requests.”
We would like to add to Bill's suggestions to expand the app. We have a big need for City crews to flag road and construction work that is unsafe for two wheeled vehicles, not just bicycles, but also motorcycles, and scooters. It would be good to see the app expanded so that crews can put in where they are slushing the road, or blocking off a bike lane, so people can choose alternative routes before they find themselves in a dangerous situation. It would actually be pretty easy to mark where a road hazard or pothole has been reported, so those be avoided as well.